These videos will cover common features* and functionalities of the Administration Experience. Please note that the Administration Experience will be different based on the specific package and configuration of the system.
*Features available are based on user license type
Overview of UNIVERGE BLUE CLOUD SERVICES Knowledgebase Support Center
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Manage the phonebook directory that your Agents have access to
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Configure how call, email, SMS, and webchat queues will be handled
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Set up caller prompts to guide to the appropriate department
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Configure Supervisor and agent access to monitor reporting
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Configure and view executive, metrics, and monitring dashboards
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Configure, search, retrieve, playback, read, and watch recordings
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Overview of downloading the CCA agent software for Agents
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*Requires Add-On or Complete Package