UNIVERGE BLUE CLOUD SERVICES Training Library
Welcome to our comprehensive training website for UNIVERGE BLUE CONNECT and ENGAGE. We are excited to help you to improve your employee productivity and provide an enhanced customer experience. We have curated a collection of instructional and informative videos for each solution, tailored to help your team fully understand the capabilities and powers of CONNECT and ENGAGE.
The CONNECT-focused curriculum focuses on employee and administrator needs, with key focus learning objectives including hunt group management, device ordering, and utilizing call recording.
The ENGAGE-focused curriculum focuses on the unique needs of agents and administrators, with key learning objectives including call interactions, dynamic notifications, and setting up the Evaluator feature.
To optimize your learning experience, we recommend following the video sequence as presented. This allows for a structured progression through the content. However, feel free to revisit individual videos to review a particular topic in more detail. Welcome to the Cloud!
The CONNECT Training Library
is Broken Up into the following User Experience Sections.
EMPLOYEE
Employees will learn how intuitive the CONNECT platform is for internal and external collaborations through a seamless, user-friendly experience.
ADMINISTRATOR
Administrators will learn with step-by-step learning courses how to configure their CONNECT environment.
Monthly Live Training
In addition to this training library, we host two CONNECT live virtual training sessions each month. For more information or to register please visit https://www.univergeblue.com/training-tuesdays
The ENGAGE Training Library
is Broken Up into the following User Experience Sections.
Agent
Agents will learn how to perform customer-facing and daily tasks across CONNECT, desktop, and web interfaces.
Administrator
Administrators will learn through self-paced courses, instructor-led sessions, and on-the-job training (OJT), as they "Learn, Build, and Configure" their ENGAGE CX environment.
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