UNIVERGE BLUE CONNECT
Admin Portal TRAINING

This section covers the features used in the system by Administrators.

  • Administrative Functions that are covered in this training curriculum will require System Administrator access and permissions to log in to the Control Panel. 
  • System Administration "Control Panel" is accessed at admin.univerge.blue.
  • The login credentials used to access the Administrative Control Panel are separate from those used to access end-user applications.  
  • The Account Owner must add Account Contacts and assign login credentials and permissions for any additional system administrators to have access to the Control Panel for system management.

Administrator Fundamentals
Focused Learning Objectives:

Introduction: Control Panel Overview

Introduction to Control Panel: UNIVERGE BLUE CONNECT Administration

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Account Contacts

Adding Admin Account Contacts & Assigning Roles

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Phone Numbers

How to order and manage new phone numbers

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Auto Attendant

How to set-up and manage your Auto Attendant

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Pick-Up Groups

How to create and manage Pickup Groups

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 Paging Groups

How to create and manage Paging Groups

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 Hunt Groups

How to create and manage Hunt Groups

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Order Devices

How to order additional devices

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 Managing Device Locations

How to group users and devices logically by Physical Locations

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 Resources & Utilities

How to create and manage Resources Accounts

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Managing CONNECT Web Fax

How to create, manage , and use CONNECT Web Fax

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Service Adoption

How to access and use Service Adoption Dashboard

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Call Recording

How to enable and manage Call Recording on CONNECT

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